Frequently Asked Questions

Everything you need to know about shopping with Shop Dixi.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.

How should I care for my Shop Dixi jewelry?

To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the pouch provided.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.