Returns & Exchanges
At Shop Dixi, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return it for a refund or exchange within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Package Your Items
Securely place your items in their original packaging, ensuring all tags are attached and the products are in unworn condition.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing